Terms & Conditions

1. Introduction

Welcome to Henlivy (“Company,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your access to and use of the Henlivy website (www.henlivyshop.com), including any content, functionality, products, and services offered on or through the website (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you must not access or use the Service. These Terms apply to all visitors, users, customers, and others who access or use the Service.

2. Definitions

Term	Definition
“Account”	A registered user profile enabling order placement, tracking, and communication.
“Products”	Professional beauty and salon equipment listed for sale on our website, including sterilization cabinets, UV sterilizers, oil heaters, paraffin wax baths, and related accessories.
“Order”	A formal purchase request submitted through the Service, subject to acceptance by Henlivy.
“User” / “Customer”	Any individual or entity accessing or purchasing through the Service.
“Content”	All text, images, graphics, videos, product descriptions, blog articles, and other materials appearing on the Service.

3. Eligibility

By using the Service, you represent and warrant that:

• You are at least 18 years of age, or the legal age of majority in your jurisdiction;
• You have the legal capacity to enter into a binding contract;
• You will use the Service in compliance with all applicable laws and regulations;
• If purchasing on behalf of a business entity, you are authorized to bind that entity to these Terms.

4. Account Registration & Security

To access certain features of the Service, you may be required to register an account. You agree to:

1. Provide accurate, current, and complete registration information;
2. Maintain and promptly update your account information to keep it accurate;
3. Safeguard your account credentials and not share them with any third party;
4. Notify us immediately of any unauthorized use of your account;
5. Accept full responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent activity.

5. Products & Orders

5.1 Product Descriptions

We strive to describe our professional beauty equipment as accurately as possible. However, we do not warrant that product descriptions, images, specifications, or other content are entirely accurate, complete, or error-free. Product colors and finishes may appear differently depending on your display settings.

5.2 Pricing

All prices are listed in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price, even after order confirmation. You will be notified of any such cancellation and offered the opportunity to re-order at the correct price.

5.3 Order Acceptance

Your submission of an order constitutes an offer to purchase. All orders are subject to acceptance by Henlivy. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

• Product unavailability or discontinuation;
• Errors in product or pricing information;
• Suspected fraudulent or unauthorized transactions;
• Shipping restrictions to your jurisdiction;
• Quantity limits or bulk-purchase concerns.

Order confirmation via email does not constitute acceptance. Acceptance occurs when we ship the Products and send a shipping confirmation.

5.4 Quantity Limits

We reserve the right to limit quantities per person, per household, or per order. These restrictions may apply to orders using the same account, payment method, or shipping address.

6. Payment

We accept payment via the methods displayed at checkout. You represent that you are authorized to use the payment method provided. By submitting a payment, you authorize us (or our third-party payment processor) to charge the total order amount, including applicable taxes and shipping fees, to your selected payment method.

All payments are processed through secure, PCI-compliant gateways. We do not store full credit card numbers on our servers.

7. Shipping & Delivery

7.1 Shipping Policy

We ship to addresses worldwide, subject to carrier availability and local import restrictions. Shipping fees are calculated at checkout based on destination, package weight, and selected service level. Estimated delivery times are provided for reference and are not guaranteed.

7.2 Risk of Loss

Risk of loss and title for Products pass to you upon our delivery to the carrier. We are not responsible for delays caused by customs clearance, carrier errors, severe weather, or other circumstances beyond our reasonable control.

7.3 International Orders

For international shipments, you are the importer of record and are responsible for all customs duties, import taxes, brokerage fees, and compliance with the import laws of your country. We do not calculate or collect these charges at checkout.

8. Returns, Refunds & Warranty

8.1 Return Policy

You may return eligible Products within 30 calendar days of delivery, provided they are:

• In original, unused condition with all accessories and packaging;
• Accompanied by proof of purchase (order number, receipt);
• Returned in accordance with our Return Merchandise Authorization (RMA) process.

To initiate a return, contact our support team at support@henlivyshop.com. Returns attempted without a valid RMA number will not be accepted.

8.2 Non-Returnable Items

The following items are not eligible for return:

• Opened consumables (paraffin wax blocks, gloves, liners, disposables);
• Custom-configured or special-order equipment;
• Items marked as “final sale” or “clearance”;
• Products damaged due to misuse, improper installation, or unauthorized modification.

8.3 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 10 business days. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

8.4 Product Warranty

All Henlivy professional equipment carries a 12-month manufacturer’s warranty against defects in materials and workmanship under normal commercial use. The warranty period begins on the date of delivery. This warranty covers:

• Manufacturing defects that affect product functionality;
• Electrical or mechanical failures not caused by misuse;
• Heating element failure in sterilization and oil-heating equipment.

The warranty does not cover:

• Damage from improper installation, cleaning, or maintenance;
• Normal wear and tear (gaskets, seals, bulbs, fuses);
• Cosmetic damage that does not affect function;
• Products modified, repaired, or disassembled by unauthorized personnel;
• Damage from power surges, voltage fluctuations, or unsuitable electrical supply.

To make a warranty claim, contact support@henlivyshop.com with your order number, product serial number, and a detailed description of the issue including photos or video evidence.

9. Intellectual Property

The Service and all Content — including but not limited to text, articles, images, graphics, logos, icons, product photography, videos, design elements, and software — are the exclusive property of Henlivy or its content suppliers and are protected by United States and international copyright, trademark, and intellectual property laws.

You may not:

• Reproduce, distribute, modify, or publicly display any Content without our express written permission;
• Use data mining, scraping, or similar data extraction methods;
• Frame or mirror any part of the Service on another website;
• Use Henlivy trademarks, logos, or trade dress without authorization.

All blog articles, guides, and educational content on our website are provided for informational purposes. Sharing such content with proper attribution to Henlivy is permitted for non-commercial purposes only.

10. User-Generated Content

If you submit reviews, comments, photos, or other content (“User Content”) to the Service, you grant Henlivy a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, and display such User Content in connection with the Service and our marketing efforts.

You represent that your User Content:

• Is accurate and not misleading;
• Does not violate any third-party rights (intellectual property, privacy, publicity);
• Is not defamatory, obscene, threatening, or otherwise unlawful;
• Does not contain viruses, malware, or harmful code.

We reserve the right to remove or refuse to display User Content at our sole discretion, without prior notice.

11. Prohibited Uses

You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms, including but not limited to:

• Violating any applicable laws, regulations, or industry standards;
• Engaging in fraudulent transactions or identity theft;
• Interfering with or disrupting the Service, servers, or networks;
• Attempting to gain unauthorized access to any part of the Service;
• Using the Service to distribute spam, malware, or phishing material;
• Reselling Products in violation of authorized distribution agreements;
• Harassing, abusing, or harming other users or Henlivy personnel.

12. Limitation of Liability

In no event shall our total liability to you for all claims arising from or related to these Terms or your use of the Service exceed the amount you paid to Henlivy in the twelve (12) months preceding the claim, or $100 USD, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Henlivy and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Service or Products;
• Your violation of these Terms;
• Your violation of any third-party rights;
• Your User Content;
• Any fraudulent, negligent, or willful misconduct by you.

14. Disclaimer of Warranties

The Service and all Products are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, Henlivy disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose;
• Warranties that the Service will be uninterrupted, secure, or error-free;
• Warranties regarding the accuracy or completeness of Content;
• Warranties that defects in Products will be corrected beyond the stated warranty period.

No advice or information obtained from Henlivy, whether oral or written, shall create any warranty not expressly stated in these Terms.

15. Governing Law & Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

15.2 Informal Resolution

Before initiating formal legal action, you agree to first contact us at legal@henlivyshop.com and attempt to resolve the dispute informally. We will work in good faith to resolve your concern within 30 days.

15.3 Arbitration

Any dispute not resolved through informal negotiation shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, held in Los Angeles County, California. The arbitration shall be conducted in English. Judgment on the award may be entered in any court having jurisdiction.

You agree that any dispute resolution proceedings will be conducted only on an individual basis, and not as a plaintiff or class member in any class, consolidated, or representative action.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Post the updated Terms on this page with a revised “Last updated” date;
• Notify registered users via email for material changes, where feasible;
• Provide at least 14 days’ notice before material changes take effect.

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you disagree with the changes, you must discontinue use of the Service.

17. Termination

We may terminate or suspend your access to the Service at any time, without prior notice, for any conduct that we reasonably believe violates these Terms or is harmful to Henlivy, other users, or third parties. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, limitation of liability, indemnification, and governing law — will survive.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Henlivy regarding the Service and supersede all prior agreements and understandings.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18.3 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any right or provision shall not constitute a waiver of that right.

18.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms without restriction.

18.5 Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of war, terrorism, civil unrest, government orders, pandemics, labor disputes, telecommunications failures, or supply chain disruptions.

19. Contact Information

For questions about these Terms and Conditions, please contact us:

Channel	Details
Email (General)	support@henlivyshop.com
Email (Legal)	legal@henlivyshop.com
Website	www.henlivyshop.com
Response Time	Within 2 business days