Privacy Policy
We take your privacy seriously. This policy explains what data we collect, how we use it, and what rights you have.
Last updated: June 17, 2026
1. Who We Are
Henlivy (www.henlivyshop.com) is a global supplier of professional beauty and salon equipment. Throughout this policy, “Henlivy,” “we,” “us,” and “our” refer to Henlivy and its operators.
We are committed to protecting your personal data and complying with applicable privacy laws, including the GDPR, CCPA, and other regional regulations. If you have questions after reading this, you can reach us anytime at support@henlivyshop.com.
2. What Information We Collect
2.1 Information You Give Us
| Scenario | Data Collected |
|---|---|
| Placing an order | Name, email, shipping address, phone number, payment details |
| Subscribing to our newsletter | Email address |
| Contacting us via email or WhatsApp | Name, email, phone number, and any information you include in your message |
| Creating an account | Name, email, password (hashed), shipping preferences |
2.2 Information Collected Automatically
When you browse our site, we may automatically collect:
- Device information — browser type, operating system, device type
- Usage data — pages visited, time on site, referring URL, click patterns
- IP address and approximate geographic location (country/city level)
- Cookies — small text files stored on your device (see Section 6)
This data is collected through standard web technologies including cookies, server logs, and analytics tools. It helps us understand how visitors use our site and improve the experience.
3. Payment Information
We do not store your full credit card numbers or payment credentials on our servers. All payment transactions are processed through secure, PCI-compliant third-party payment gateways (such as PayPal, Stripe, and others available at checkout). These processors handle your payment data directly; we only receive a transaction confirmation and the last four digits of your card for reference purposes.
4. How We Use Your Information
| Order fulfillment | Process, ship, and track your orders; communicate about your purchase |
| Customer support | Respond to inquiries, handle returns, resolve disputes |
| Marketing (with consent) | Send newsletters, product updates, and promotional offers |
| Site improvement | Analyze usage patterns to improve navigation, product listings, and performance |
| Legal compliance | Meet tax, accounting, and regulatory obligations |
| Fraud prevention | Detect and prevent fraudulent transactions and abuse |
We only process your data when we have a legal basis to do so — whether that’s fulfilling a contract with you, complying with a legal obligation, pursuing a legitimate business interest, or acting on your explicit consent.
5. Who We Share Your Data With
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share data with trusted partners who help us operate:
- Shipping carriers (name, address, phone — to deliver your order)
- Payment processors (transaction data — to process payments)
- Email service providers (email address — to send newsletters you’ve opted into)
- Analytics providers (anonymized usage data — to understand site performance)
- Hosting & infrastructure (all site data is hosted on secure servers)
All third-party providers are contractually bound to protect your data and use it only for the specific services we’ve engaged them for.
6. Cookies & Tracking
Cookies are small files stored on your device that help websites function and remember preferences. Here’s what we use:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Cart contents, checkout flow, login session | Session / 30 days |
| Preferences | Language, currency, shipping country | 1 year |
| Analytics | Page views, traffic sources, user behavior (anonymized) | Up to 2 years |
| Marketing | Ad performance, conversion tracking | Up to 90 days |
You can control or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the shopping cart and checkout functionality.
7. How Long We Keep Your Data
- Account information — as long as your account is active, plus 2 years after closure (for legal records)
- Order records — retained indefinitely for tax and accounting compliance
- Newsletter subscriptions — until you unsubscribe (one-click opt-out in every email)
- Customer support messages — 3 years after your last interaction
- Analytics data — up to 26 months (anonymized after 14 months)
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you. We’ll provide it within 30 days, free of charge.
Correction
If your data is inaccurate or incomplete, you can ask us to update or correct it.
Deletion
Ask us to delete your personal data (“right to be forgotten”), subject to legal retention requirements.
Object & Restrict
Object to processing or request restriction of your data in certain circumstances.
To exercise any of these rights, email us at info@henlivyshop.com. We may need to verify your identity before processing your request.
9. How We Protect Your Data
We implement industry-standard security measures:
- SSL/TLS encryption — all data transmitted between your browser and our servers is encrypted
- Access controls — only authorized personnel can access personal data, and access is logged
- Secure hosting — our servers are hosted in certified data centers with physical and network security
- Regular audits — we review our security practices and update them as threats evolve
No method of transmission over the internet is 100% secure, but we work continuously to protect your information to the highest standard.
10. Children’s Privacy
Our site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.
11. International Data Transfers
Henlivy is a global business. Your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers comply with applicable data protection laws and that adequate safeguards are in place — including Standard Contractual Clauses (SCCs) where required.
12. Links to Other Sites
Our site may contain links to third-party websites (such as payment gateways, shipping trackers, or social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any information.
13. Changes to This Policy
We may update this policy from time to time. When we do, we’ll post the revised version here with an updated “Last updated” date. For material changes, we’ll notify you by email (if you’re a subscriber) or with a notice on the site.
14. Contact Us
Questions, concerns, or data requests? Reach us:
Henlivy — Professional Beauty Equipment
support@henlivyshop.com